Hi, I have an assistant where the prompts are in place to answer a bunch of questions. In order to handle the end of the call I have the following prompts in place Ask the user if they need help with anything else. If they say yes, then go to the appropriate request type. If they say no, then a. let them know you're going to conclude the call as there is nothing else to discuss b. wish them a good day. c. Hang up the call When I test this, the agent says it is going to disconnect the call. However nothing happens. I'm having to rely on the silence timeout for the call to end. Am I missing something here. Is it not possible for the agent to end the call based on prompts ?

@nishad Hello! It's great to hear that you have set up prompts to manage the end of calls with your assistant. To address your concern, yes, it is indeed possible for the assistant to end the call based on prompts. If the assistant is not ending the call as expected, there might be a missing step in the process. Typically, you would need to have a specific command or function within your Voice API that triggers the end of the call. This could be a function that you call when the assistant determines that the conversation is over, based on the user's response. If you have such a function available, make sure that it is being called correctly when the assistant decides to end the call. If you don't have a function like this, you may need to implement one to allow the assistant to actively end calls. If you provide me with the details of how your system is set up to end calls, I can give you more specific advice. Otherwise, if you have a function ready to end calls and just need to trigger it, please let me know, and I can assist you with that.