I need my agent to gather data during a call so this can be collected via the end of call report. Currently the data schema in the analysis tab only allows up to 10 fields. During the call there will be much more than 10. This never used to be limited how come it is now and how can it be expanded? I need this to be expanded to 30 fields.

@MB I understand the importance of capturing comprehensive data during a call for your end-of-call reports. The limitation to 10 fields in the analysis schema might be due to a recent update or change in policy to streamline the data collection process. However, to accommodate your requirement for expanding this to 30 fields, I would recommend reaching out to the support team to request an increase in the limit for your specific use case. They may be able to assist you with an update or provide an alternative solution that fits your needs. Would you like me to guide you on how to contact support for this request?