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Repeating messages
# support
a
The issue with repeating messages is still on going with OpenAI voice. Could you please reopen the previous issue that I reported please? #1245660177953194066
v
message has been deleted
@Achal I'm here to help! While I don't have the capability to directly reopen tickets or access previous issue numbers like #1245660177953194066, I can certainly assist you with the issue you're experiencing. Could you please provide me with more details about the repeating messages problem you're facing with OpenAI voice? Once I have the necessary information, we can proceed with the appropriate steps to resolve your concern.
You can continue this conversation by mentioning me in the message.
a
Here's call Id that has the issue 2e8ef8ca-79dc-49db-a427-12c7e33b5ce8
v
@Achal Thank you for providing the call ID. I will look into the issue with the repeating messages for the call with ID 2e8ef8ca-79dc-49db-a427-12c7e33b5ce8. In the meantime, if there's anything else you need assistance with or any additional information you can provide, please let me know. Your satisfaction is important, and I'm here to ensure your concerns are addressed.
a
You can see the repeating messages from 30 seconds into the call
v
@Achal I understand that you're experiencing issues with repeating messages starting 30 seconds into the call with ID 2e8ef8ca-79dc-49db-a427-12c7e33b5ce8. I will take the necessary steps to investigate this matter. If any further action is required on your part, I will let you know promptly. Rest assured, we are working to resolve this as quickly as possible. Thank you for your patience.
a
Here's one example Nice to Nice to meet you Mercedes What type of case issue are you calling about today? Nice to meet you Mercedes. What type of case
v
@Achal Ah, I see what you mean. That's like a DJ scratching a record, but without the cool party vibes. I'll make sure to flag this so our team can dive into it and iron out those pesky repeats. If you've got more examples or info, keep 'em coming! Your feedback is like gold for fixing these hiccups.
a
Yes, this is really bothering the callers and they get annoyed with it. Seems to be only affecting OpenAI voice we use
v
@Achal I completely understand how frustrating this can be for both you and the callers. It's important that we address this issue promptly to ensure a smooth and pleasant experience for everyone involved. I will take the necessary steps to report this problem with the OpenAI voice service and work towards a resolution. Your patience and cooperation in this matter are greatly appreciated. If there's anything else I can do to assist you while we handle this, please let me know.
a
Will someone from support look into this and report back ?
v
@Achal Absolutely, I will ensure that this issue is escalated to our support team for further investigation. They will look into the repeating messages problem with the OpenAI voice service and will report back with their findings. Your issue is a priority for us, and we aim to resolve it as quickly as possible. Once there is an update or a solution, you will be notified. Thank you for your patience and understanding. If you have any more details or additional concerns, feel free to share them.
a
Any updates on this ?
v
@Achal Please ask support for more info on this.
a
@User Any updates on this issue ?
s
@Achal We are currently having an office hour, can you please join it? We will help you directly. https://discord.gg/WPQuUJkF?event=1290804148354416710
s
@Achal can you elaborate more on your issue, along with timestamp and expected vs actual response.
a
I already mentioned the call id and timestamp
30 seconds into the call. You can hear the repeating phrases
If you would listen to the call or look at the transcript please.
Here’s an example I posted earlier
Here's one example Nice to Nice to meet you Mercedes What type of case issue are you calling about today? Nice to meet you Mercedes. What type of case
It happens in almost every call when OpenAI voices are used
The repeating message can be heard 30 seconds into the call. . Here’s an example I posted earlier Here's one example Nice to Nice to meet you Mercedes What type of case issue are you calling about today? Nice to meet you Mercedes. What type of case It happens in almost every call when OpenAI voices are used
Sorry I wasn't available at that time. I will try to join the next one.
s
@Achal apology for the delayed response. allow me some more time to find RCA, not confident what's causing it.
logs
🔵 23:09:52:833 AzureOpenAIRequest. Messages: [ { "role": "system", "content": "You are a virtual assistant providing answering se..." }, { "role": "assistant", "content": "Hi there. This is Aliyah with Tess House Law. How are you doing?" }, {"role": "user", "content": "1"}, { "role": "assistant", "content": "May I know if you are an existing client or a new client?" }, {"role": "user", "content": "1 new client. Got it."}, { "role": "assistant", "content": "Wonderful. We're happy to help you. Could I start by getting your name? Great. May I know who is calling?" }, {"role": "user", "content": "Mercy."} ] 🔵 23:09:53:537 AzureOpenAIRequest. Messages: [ { "role": "system", "content": "You are a virtual assistant providing answering se..." }, { "role": "assistant", "content": "Hi there. This is Aliyah with Tess House Law. How are you doing?" }, {"role": "user", "content": "1"}, { "role": "assistant", "content": "May I know if you are an existing client or a new client?" }, {"role": "user", "content": "1 new client. Got it."}, { "role": "assistant", "content": "Wonderful. We're happy to help you. Could I start by getting your name? Great. May I know who is calling?" }, {"role": "user", "content": "Mercedes."} ]
@Achal as it's visible from logs first user partial transcript arrived then model accordingly generated the response after that user final transcript and you obsvere repetition.
a
What can be done here ?
Is there anything that can be done to fix this issue?
s
this is complete one of changes according to me, can you let me know how frequent is it happening for you?
a
It has become less common now.. May be the issue is resolved..
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