https://vapi.ai/ logo
Join Discord
Powered by
Call forwarding not working
# support
y
Hello, Reposting this issue as it was not solved. I have already done exactly as he explained for solution 1 in the video you linked

https://www.youtube.com/watch?v=7Hobxgtop5s▾

- simply filling in the number field as it is a single transfer. The function does not work. Please advise on how to rectify this or when it will be fixed. If this is an issue on VAPI's end I would appreciate transparency as I am also in communication with Twilio Support who are trying to help. I have reattached screenshots of the logs for reference. Note that these are UK numbers. Previous post: I am trying to carry out call forwarding at the end of an outbound call (if the user wants to schedule an appointment). I am using the predefined function by simply filling in the "forwarding phone number" field. During the conversation, the AI agent states "your call is being transferred now" but the transfer does not actually take place - the call just ends. https://cdn.discordapp.com/attachments/1290776642263973990/1290776663633690765/image1.png?ex=66fdb0f2&is=66fc5f72&hm=2d59a63a4257fc46a7c53caf0dc82a6052694f96cede38a2249b8c057ec9ba29& https://cdn.discordapp.com/attachments/1290776642263973990/1290776664628002816/image2.png?ex=66fdb0f2&is=66fc5f72&hm=0c38513edd90fd722abbdaa54d0a6751461daffe3452dc521eefce83cbf5f334& https://cdn.discordapp.com/attachments/1290776642263973990/1290776665227530270/image3.png?ex=66fdb0f2&is=66fc5f72&hm=7146c4b6518bf21f7915996fa921f50536aef1f10a1ee80428f26ec58924a452&
v
message has been deleted
@Yoshi Hello, Thank you for reaching out again and providing detailed information about the issue you're experiencing with call forwarding. I'm sorry to hear that the problem persists. Since you've followed the instructions from the video and the issue is still not resolved, let's try a couple of troubleshooting steps: 1. **Check the Logs**: You mentioned that you have attached screenshots of the logs. Please review them for any error messages that could indicate why the transfer is not occurring. Look for errors related to SIP REFER messages or issues with the 
forwardingPhoneNumber
attribute. 2. **Configuration Check**: Ensure that your Vici system is configured correctly to handle SIP REFER messages, as this is often required for call transfers to work properly. 3. **API Attribute**: If there is an issue with the 
forwardingPhoneNumber
attribute, as a workaround, try omitting it or setting it to null or an empty string to see if that resolves the issue. 4. **Twilio Support**: Since you are also in communication with Twilio Support, please ensure that they are aware of the specific issue and have all the necessary information, including the logs and the steps you have already taken. If you have already checked the logs and there are no clear error messages, or if the configuration seems correct and the issue with the 
forwardingPhoneNumber
attribute persists, it may be necessary to escalate this to our technical team for further investigation. Please let me know if you have already tried these steps or if there is any additional information in the logs that could help us diagnose the issue. If you need further assistance, I'm here to help.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
y
@User
Solved - this was an issue with the connection to Twilio
8 Views
PreviousNext
Powered by