I'm trying to transfer from a Dutch agent to an English agent if I say the word 'English' on the call. Sometimes it works, sometimes it doesn't. How can I get it to work all the time? eecb0435-6598-4464-b732-cf9f892acadf

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@Saien | Exousia AI I'm here to help! It sounds like you're experiencing some inconsistency with the language transfer feature in your voice assistant. To ensure that the transfer to an English agent occurs every time the word 'English' is mentioned, we should check a few things: 1. **Voice Recognition Accuracy**: Ensure that the voice recognition system is accurately detecting the word 'English'. Background noise or different accents can affect recognition. 2. **Trigger Configuration**: Verify that the trigger for the word 'English' is correctly set up and that there are no conditions limiting its detection. 3. **Language Support**: Confirm that the voice assistant is configured with a voice that supports both Dutch and English to handle the transition smoothly. 4. **System Updates**: Make sure that your voice assistant is updated to the latest version, as updates often include improvements to language recognition. 5. **Testing**: Conduct thorough testing with various voices and accents to ensure the system is robust. If you've checked these aspects and the issue persists, it might be helpful to look into the logs or error messages when the transfer fails to diagnose the problem further. If you need assistance with this or any other configuration, please let me know, and I can guide you through the necessary steps or escalate the issue to our support team for more in-depth troubleshooting.

@Saien | Exousia AI try to maintain your first message, and see what happened below you will get the idea for sure. https://cdn.discordapp.com/attachments/1290777254804193307/1291774325476560917/message.txt?ex=67015217&is=67000097&hm=e3a25b27875ab265b5904766c2afd8da8306b7b18bccbf9742aa2fead8b72a57&

what do you mean by ‘maintain my first message’

when user said english it goes to the KB instead of going to model for transfer. My Hopethsis is if your assistant speaks or voices the same first message each time, user input won't go to KB.

Okay but how can I configure the assistant to do that? Because sometimes it says the correct phrase to transfer and other times it’s seeking from the KB

@Saien | Exousia AI it's more of trial n error here to not to let the assistant going to KB, if you can wait 1-2 days you can then use custom KB instead.

Do you mean if I can’t wait 2 days then I must use a custom KB?

I meant to say this: - You have to use trial n error method to make sure model only uses KB for out of context user input/query - If you wait you can then use custom kb feature and your issue may get resolved.