Request for Refund Due to Non-Receipt of Phone Num...
# supporth
Himasha
10/02/2024, 9:40 AMDear Vapi AI Support Team,
I hope this message finds you well. I recently made a purchase for a phone number through your platform, but I have not received the phone number as expected. Due to this, I am kindly requesting a refund for the transaction.
Could you please look into this issue and process the refund as soon as possible? I would appreciate a prompt response to resolve this matter.
Thank you for your attention and assistance.
Best regards,
https://cdn.discordapp.com/attachments/1290971585452445737/1290971585825734666/Screenshot_2024-10-02_at_13.54.42.png?ex=66fe667b&is=66fd14fb&hm=6959c6dcc4db93006ae78d31d96b83d4d697e204eafb0c6d16a94adb5e7a8a02&
https://cdn.discordapp.com/attachments/1290971585452445737/1290971586446360579/Screenshot_2024-10-02_at_13.52.35.png?ex=66fe667b&is=66fd14fb&hm=be2592dd5029cf342b7f958354210ff5c0e1ce3f3c3be3c42b7680d02944c5a3&
https://cdn.discordapp.com/attachments/1290971585452445737/1290971586668793866/Receipt-2910-8485.pdf?ex=66fe667b&is=66fd14fb&hm=6e6454e89ce2d2774ca7fff8ea2a1c2d86aeebf7cd5d1ce0c4dc8bdb5773281c&
https://cdn.discordapp.com/attachments/1290971585452445737/1290971587075637248/Invoice-9705E425-0002_1.pdf?ex=66fe667b&is=66fd14fb&hm=64171637cd96824c5ee9a8e510f199013c58cafdb579e4f4ea6ae5e09c669bc0&
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Vapi
10/02/2024, 9:41 AMmessage has been deleted
Vapi
10/02/2024, 9:41 AM@Himasha
Hello,
Thank you for reaching out to us. I'm sorry to hear about the trouble you've encountered with your purchase. To assist you effectively, could you please provide me with the transaction ID or any other relevant details regarding your purchase? This will help us to quickly locate your transaction and address the issue with the appropriate action.
Looking forward to your response to help resolve this matter promptly.
Best regards,
Vapi
10/02/2024, 9:41 AMYou can continue this conversation by mentioning me in the message.
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Himasha
10/02/2024, 9:42 AMI already provided them
Himasha
10/02/2024, 9:43 AMPlease give me a solution soon
Himasha
10/02/2024, 10:48 AMPls Give Me a Solution
Himasha
10/02/2024, 11:55 AM@User Any Update
Himasha
10/02/2024, 11:55 AM@User Pls reply soon...
s
Shubham Bajaj
10/04/2024, 2:42 PM@Himasha can you share your stripe email in DM and I will cancle the phone numbers and do the refund.
Shubham Bajaj
11/11/2024, 12:49 PMBecause of no response closing this ticket.