Timezone identification
# support
r
Hi I am building a voicebot with VAPI. The caller is in one timezone (Europe) and the service provider is in the USA. How does VAPI reconcile the difference in timezones when the caller books a calendar appointment using GCal or Calendly with Make.com in between VAPI and the calendars? Can VAPI capture timezone information and pass it to Make.com? I have searched your documentation but cannot find a solution in VAPI. Thanks for your support!
v
@Raffy Hello! VAPI itself is designed to handle voice interactions and may not directly manage calendar appointments or time zone conversions. However, when integrating with services like Google Calendar (GCal) or Calendly through Make.com, you can capture the caller's time zone information during the voice interaction and pass it along to Make.com as part of the data payload. Here's how you can handle time zones with VAPI and Make.com: 1. During the voice interaction, explicitly ask the caller for their time zone or infer it from their phone number or other provided information. 2. Once you have the time zone information, include it in the API request to Make.com, which will then communicate with GCal or Calendly. 3. Make.com can use this time zone information to ensure that the appointment is booked correctly across different time zones. Make sure to format the time zone information correctly according to the requirements of the APIs you're using. If you need further assistance on how to format or pass this information to Make.com, please ask support for more info on this. Would you like to proceed with capturing the caller's time zone information in your voicebot flow?
You can continue this conversation by mentioning me in the message.
s
@Raffy we work in UTC timezone so the conversion part is on you, you have to convert timezone in your server.
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