VAPI IS DOWN
# support
b
Files will not upload to Knowledgebase, voice is looping, and I cannot log into the dashboard.
v
@Breyon I'm sorry to hear you're experiencing multiple issues. Let's address them one by one. 1. For the files not uploading to the Knowledgebase, could you please confirm the file format and size? Also, ensure that you have a stable internet connection. 2. Regarding the voice looping issue, it might be due to a problem with the input preprocessing. Please check if the input meets the minimum character requirement and that there are no background noises or interruptions. 3. If you're unable to log into the dashboard, it could be a credential issue or a temporary service disruption. Please verify your login details and check if there's any ongoing maintenance or service outage. If these steps don't resolve the issues, I can assist you further or you may need to contact support for more detailed troubleshooting. Would you like me to help you with any of these steps right now?
You can continue this conversation by mentioning me in the message.
b
All of this was working last night and now all of a sudden it isn't. I am noticing other people are having the same issue. I see you reported a database migration issue. How long will this take to be resolved? 1. It's a .txt and it is very small file size. 2. It was working great last night, now it isn't and we changed nothing. 3. The credentials work. Vapi just has the spinning wheel of death on the screen and it will not load the data.
j