Phone number won't pickup
# supportv
Vapi
10/02/2024, 4:30 PM@Radim Kopp
I'm sorry to hear that you're experiencing issues with calling your phone number. To assist you better, could you please provide me with more details? Specifically, I need to know if you've set up the call correctly in the VAPI dashboard, including filling out your own phone number as the number to dial and setting the assistant as the one doing the calling. If you've already done this, please let me know if there are any error messages or if there's any additional context that might help us troubleshoot the issue.
Vapi
10/02/2024, 4:30 PMYou can continue this conversation by mentioning me in the message.
Vapi
10/02/2024, 4:36 PM@Radim Kopp
It sounds like there might be a temporary issue if the setup was previously working fine. Here are a few steps you can take to troubleshoot the problem:
1. **Check Make.com Scenario Logs**: Review the logs in your Make.com scenario to see if there are any errors or warnings that could indicate what went wrong.
2. **Review Recent Changes**: Think about any changes you might have made to the scenario or related systems in the last 20 minutes that could have affected the call functionality.
3. **Test the Number Directly**: Try calling the number directly from a different phone to rule out any issues with the phone network.
4. **Check for Service Outages**: Sometimes, service providers experience outages that can affect call functionality. Check the status page of your service providers to see if there are any known issues.
5. **Wait and Retry**: If there are no clear issues or changes, it could be a temporary glitch. Wait a few minutes and try testing the scenario again.
If none of these steps resolve the issue, please provide me with the
idorgIdcreatedAtr
Radim Kopp
10/02/2024, 4:59 PMsolved, vapi is down
j
jordan
10/02/2024, 5:04 PMhttps://status.vapi.ai/incident/438296 we're on it!
2 Views