Assistant occasionally skips calling a function
# support
t
I’ve noticed this behaviour with my assistant, sometimes during some calls the assistant basically doesn’t call the functions it’s meant to call, for example it’s meant to take the callers number and trigger a function then reply back to the caller that the text or sms has been sent but sometimes it takes the number but it doesn’t trigger the function so the call just gets an acknowledgment that the sms was sent but the caller won’t receive any sms and even on the make scenario it shows no sign that the webhook was triggered. is there any possible solution around this?
v
@Terence I'm sorry to hear that you're experiencing issues with the assistant not triggering functions as expected. To address this problem, we need to ensure that the assistant is correctly configured to call the necessary functions and that there are no issues with the webhook integration. Here are a few steps we can take to troubleshoot and resolve the issue: 1. **Check Configuration**: Verify that the assistant's configuration is set up correctly to call the required functions when certain conditions are met. 2. **Review Logs**: Look at the call logs to see if there are any errors or inconsistencies when the assistant is supposed to trigger the function. 3. **Test Webhook**: Ensure that the webhook is functioning correctly by manually triggering it to see if it sends an SMS as expected. 4. **Update Assistant Logic**: If necessary, we can update the assistant's logic to ensure that it is correctly identifying the conditions under which to trigger the function. 5. **Contact Support**: If the issue persists, it may be necessary to contact support for further assistance with the backend systems. If you provide me with more specific details or if you'd like me to perform any of the above actions, please let me know, and I'll be happy to assist you further.
You can continue this conversation by mentioning me in the message.
s
@Terence We are currently having an office hour, can you please join it? We will help you directly. https://discord.gg/WPQuUJkF?event=1290804148354416710
s
@Terence just checking in case it is resolved?
because of no response closing this ticket.