I keep getting my limit reached and usage when log...
# support
b
My vapi is acting crazy Account limits reached, card is fine , money charged and no one logged in or anything. Please investigate
v
@Bryan I'm sorry to hear that you're experiencing issues with your VAPI account. Let's take a closer look at what might be happening. It sounds like there could be a few different issues at play here: 1. Account limits reached: This could mean that you've hit a usage limit on your current subscription plan. 2. Card is fine but money charged: If you've been charged, it suggests that the payment went through, but there might be a discrepancy with the account status. 3. No one logged in: This could indicate that there hasn't been any activity that would explain the limits being reached. To investigate this properly, I would recommend checking your account's subscription status and usage details. If your subscription status is past due, you'll need to clear any outstanding balance. If there's an error or discrepancy, it would be best to contact support directly for a detailed account review. Since I'm here to assist you, would you like me to guide you through checking your subscription status and usage details?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
b
@User All these are false limit not reached and usage with no calls. Doesn’t make sense
@User is this issue resolved for my limit and credited for minutes not used this issue ahs bene going on now for 6 days please fix asap
s
@Bryan can you share orgID and stripeEmail in DM?
because of no response closing this ticket.
b
@User my vapi crasehd again billing reached this keeps happenign pelase have engienering hepl fix this please
s
@Bryan create a new support ticket with detailed explanation.
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