Trasfering Call
# supporta
anxanet
10/03/2024, 10:25 AMHello,
1- If I transfer a call to the voice forwarding number, it still generates a cost in Vapi? or at the time of forwarding the call is ended in Vapi?
2- If the voice forwarding number does not answer, is there any way to get back to the assistant, or is the call lost?
Thanks in advance
v
Vapi
10/03/2024, 10:27 AMmessage has been deleted
Vapi
10/03/2024, 10:27 AM@anxanet
Hello!
1- When you transfer a call to the voice forwarding number using VAPI, the call is not ended in VAPI; it is simply redirected to the specified forwarding number. As such, the call will continue to incur costs according to the rates of the forwarding service and VAPI until the call is terminated by either party.
2- If the voice forwarding number does not answer, you can set up a fallback mechanism within your call flow to handle such scenarios. This could involve routing the call back to the assistant or to a different number after a certain number of rings or wait time. This ensures that the call isn't lost and provides a better experience for the caller.
If you need specific instructions on how to set up a fallback mechanism or have any other questions, please let me know!
Vapi
10/03/2024, 10:27 AMYou can continue this conversation by mentioning me in the message.
s
Sahil
10/03/2024, 5:33 PM@anxanet We are currently having an office hour, can you please join it? We will help you directly. https://discord.gg/WPQuUJkF?event=1290804148354416710
s
Shubham Bajaj
10/04/2024, 3:09 PM@anxanet just checking in case it is resolved?
Shubham Bajaj
10/07/2024, 5:24 PMbecause of no response closing this ticket.