Vapi function calling make.com twice also one of m...
# support
c
Hello, I am experiencing two issues. First my Vapi Assistant is calling make.com twice. Making my Twilio to send the message twice to the user. Second issue one of my phone number keep saying no assistant connected. I checked the assistant is connected to the phone. What am I missing. Thanks for the help. Anyone.
v
message has been deleted
@Custombiz Hello! I'm here to help you with both of your issues. For the first issue, where your VAPI Assistant is triggering make.com twice, it sounds like there might be a duplicate webhook or an issue with the configuration that's causing the call to be sent twice. To resolve this, you'll need to check your VAPI Assistant's settings to ensure that the webhook for make.com is only configured once and that there are no duplicate rules or processes that might be causing the double trigger. Regarding the second issue with the phone number saying "no assistant connected," this could be due to a misconfiguration or an issue with the assistant's connection to that specific phone number. Please double-check the settings for that phone number to ensure that the assistant is correctly assigned and that there are no errors in the connection settings. If you've already checked these configurations and the issues persist, it may be necessary to look into the logs or further details of the setup to diagnose the problem. If you need more specific assistance, please provide additional details or error codes you might be seeing, and I'll do my best to assist you further. If the problem is still not resolved, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
Ok. I was able to resolve the multiple calls to Make.com. But still have the issue for one phone keep saying there is no Assistant connected. See the pics I uploaded above. Thanks,
s
@Custombiz you can join discord OH and get your ticket resolved over there.
c
@Shubham Bajaj You guys don't have ticketing system? I would rather not ask my intellectual properties in a group call. This issue hasn't been resolved or address for 4 5 days now. We can't wait 5 days to resolve an issue. Thanks,
s
@Custombiz can you share phone number id in dm?
c
bf5e2cbc-a6d5-4127-bb01-65ccaeb087bd
Just provided it above. Also the actual phone number is 9404891719. You can call and listen to the error message.
s
@Custombiz i have looked in your number config, it's look good. What next you can do is assign ngrok server url to your phone number and when the call fails Vapi will send debugging artifacts using these you can unblock yourself. I cannot access these debugging artifacts.
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