'TALK WITH ASSISTANT' CTA NOT WORKING
# support
k
@nikhil I CAN NOT GET THIS SOLVED PLEASE HELP. This Discord channel makes it hard because it solves unanswered questions by referring unrelated solutions. The Talk with Assistant CTA fails due to a miss configuration with Public Keys. I have not changed anything since a VAPI cs rep last assisted. I changed nothing yet it broke, why? I add a support ticket it gets solved with no solution. Please give some insights as to why this is happening? https://cdn.discordapp.com/attachments/1291833862556745839/1291833862992691220/Screenshot_2024-10-03_at_11.19.31_AM.png?ex=6701898a&is=6700380a&hm=11425978670c28fa5e284ceefd49c7f703594460b82980990e3edd3caa568a5c& https://cdn.discordapp.com/attachments/1291833862556745839/1291833863231770695/Screenshot_2024-10-03_at_11.19.59_AM.png?ex=6701898a&is=6700380a&hm=5f24f0aa9489abea4a038c79ff577ec7896344e73e9ee9bde8d7ff11dd300a35& https://cdn.discordapp.com/attachments/1291833862556745839/1291833863470972928/Screenshot_2024-10-04_at_11.25.26_AM.png?ex=6701898a&is=6700380a&hm=c92a424199e5dd681c408e1e4fa82f9a970c34e1aef495a4a07d2cdfa96c54e6& https://cdn.discordapp.com/attachments/1291833862556745839/1291833863768637521/Screenshot_2024-10-04_at_11.33.11_AM.png?ex=6701898a&is=6700380a&hm=8df7c69777429978acb14948b324a404841b0cdb9e6749673f1b30fadf9f4331& https://cdn.discordapp.com/attachments/1291833862556745839/1291833864091734151/Screenshot_2024-10-04_at_11.45.36_AM.png?ex=6701898a&is=6700380a&hm=03691f1ace09db3f0112229f6ff2e773893e464d587b48fc9715999fe8c39953&
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@kurtz-koala-tears I'm sorry to hear about the trouble you're experiencing with the Talk with Assistant CTA. It sounds like there might be an issue with the configuration of the Public Keys that was previously set up. Even though you haven't made any changes, there could be several reasons why this issue has occurred, such as an expired key, changes on the server side, or a temporary service disruption. To provide you with the best assistance, I would need to gather more details about the specific error messages you're receiving and any other relevant information about your setup. Could you please provide me with the error details or any additional context that could help us identify the root cause of the problem? In the meantime, please ensure that your Public Keys are still valid and correctly configured in your VAPI settings. If everything seems to be in order, we may need to investigate further to understand why the configuration might have been affected. Rest assured, we'll do our best to help you resolve this issue. If you have any other information that could help us troubleshoot, please share it.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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@kurtz-koala-tears can you help me reproducing it?
because of no response closing this ticket.