Import phone numbers from other service providers?
# support
g
Is there any way we can import phone numbers from other services than twilio and vonage? like from Exotel? As I need a UAE number and both the platforms are unable to provide it.
v
message has been deleted
@gladiator Currently, VAPI supports importing existing phone numbers from Twilio and Vonage. If you're looking to import a phone number from a different service provider like Exotel, I would recommend reaching out to our support team for assistance. They can provide you with the most up-to-date information on whether importing from Exotel or acquiring a UAE number through other means is possible. Please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
g
@Shubham Bajaj any thoughts here?
s
g
I have already contacted Twilio support multiple times but they are mentioning that outbound call is not possible with UAE number. @User
@Shubham Bajaj any other solution you have?
s
the above docs are for using local numbers through SIP by connecting with your telephony provider.
SIP helps you use local numbers with local telphony provider w/o involving twilio.
g
Cool. Thanks. I will find a sip provider and do it.
@Shubham Bajaj can you suggest some ways to reduce latency. Currently, we are getting around 2 sec delay in response. Our Setup Twilio OpenAI - 4o mini ElevenLabs
a
Can we use these instructions in production?
s
create a new support ticket with detailed description.
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