We are getting this issue repeatedly with calls handled by Vapi. We are using Twilio as our Phone Call provider. We have checked with them and they have confirmed for these calls, it's ' Twilio dropped the call when it received the instruction from WebSocket server to reset the connection. Please check your web socket server logs for further details about the disconnection reason of it.' We need someone from team Vapi to look into the matter.

@Aishik I'm sorry to hear that you're experiencing issues with calls being dropped. It seems like the problem might be related to the WebSocket server that VAPI uses to manage calls. To assist you further, I'll need to check our server logs and investigate the disconnections. Could you please provide me with the following details to help me pinpoint the issue? 1. The approximate time frame when you noticed the dropped calls. 2. Any specific call SIDs (if available) for the affected calls. 3. Your VAPI account identifier. Once I have this information, I can delve into the logs and work on identifying the root cause of the WebSocket server disconnections.

@Aishik can you send me the call_id?

Hey @Sahil , here's the call id: bba8ac34-db9d-4ba0-abff-a07f939b9c98

@Aishik i tried diagnosing call id but couldn't find any twilio as you have mentioned, can you share other call id?

Hi @Shubham Bajaj , here's another. 30b13260-7089-4677-a4b7-9ccb3496ff6f

@Aishik as Sahil mentioned yesterday, will update you once we recieve update from deepgram.