"Denoising" feature not working
# support
d
We have the "Denoising" feature ON, but it doesn't denoising at all. See Vapi call ID: 52a7c500-bf4e-4db3-98c1-23053f330414 What can we do? Are you using the Deepgram feature? Can you check if it works?
@User
v
@Darkhan I'm sorry to hear that you're experiencing issues with the denoising feature. To assist you better, I'll need to check the status of the feature for the call ID you've provided. However, as a support bot, I don't have direct access to the system to verify the status of specific features like Deepgram. For this situation, I recommend reaching out to our support team with the call ID, and they can investigate the issue with the denoising feature for you. They will be able to check if Deepgram is being used and ensure that it's functioning correctly. If you need anything else or have further questions, feel free to ask.
You can continue this conversation by mentioning me in the message.
s
Hey @Darkhan , due to some issue we disabled the denoising globally.
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