This may not be an issue, just want to improve the...
# support
e
How to reduce the amount that the agent interrupt the caller. Sometime caller didn't finish their words, but the agent interrupted. Which parameter should be modified?
v
@Ethan To reduce the frequency with which the agent interrupts the caller, you should adjust the
numWordsToInterruptAssistant
parameter. By increasing the number, the agent will wait for more words before interrupting, allowing the caller to speak more before the agent responds. Would you like to set a new value for this parameter now? If so, please provide the desired number of words the agent should wait before interrupting.
You can continue this conversation by mentioning me in the message.
s
@Ethan check start speaking plan in advance section.