Blocks
# support
m
While testing blocks I am encountering multiple issues: 1. I am having to repeat my answers for every question it asks me. 2. The data I wanted extracted via block output was not done (where do I see this data?) 3. When the call needed to end and be forwarded to a number received an error "Exiting meeting because room was deleted". Call ID: fe1aba03-b3e8-4507-842a-3f1cfbc5e0ec
v
@MB I'm sorry to hear you're experiencing issues with the testing blocks. Let's address each of your concerns: 1. If you're having to repeat your answers, it might be due to a misconfiguration in the voice flow or an issue with the speech recognition. Please ensure that your answers are being captured correctly and that the flow is designed to move on after capturing the response. 2. The data extracted via block output should typically be available in the call logs or the API response, depending on how your system is set up. Please check the relevant section of your dashboard or the API documentation to locate this data. 3. The error message "Exiting meeting because room was deleted" suggests that there might have been an issue with the call management system. This could be due to a variety of reasons, such as a timeout or a manual deletion of the room. For the Call ID provided (fe1aba03-b3e8-4507-842a-3f1cfbc5e0ec), I would recommend checking the call logs and the configuration of your voice application to ensure everything is set up correctly. If the issues persist, please reach out to support for a more in-depth investigation. If you need further assistance or have additional information that could help resolve these issues, please let me know!
You can continue this conversation by mentioning me in the message.
m
@User
Looking for help please
s
@MB allow me sometime to check with the team.
m
Thank you!
Any update @Shubham Bajaj
s
@SP can you please look into this.
s
Hey @MB happy to help you with this, can you give a minimal version of your block / more information on your setup that i can use to reproduce the issue that you are facing
I have also included the prompt for the last step.
Of the issues I'm facing: 1. I am having to repeat my answers for every question it asks me (Fixed) seemed to be a an issue when testing web doesn't happen when actually calling. 2. The data I wanted extracted via block output was not done (where do I see this data?) output data not appearing in analysis however when reviewing my webhook logs data output is there.
It's just the last issue I reported: When the call needed to end and be forwarded to a number received an error "Exiting meeting because room was deleted". Call ID: fe1aba03-b3e8-4507-842a-3f1cfbc5e0ec
Tested calls via blocks today and having to repeat myself twice for the AI to acknowledge my response. Something is definitely wrong here are the call IDs
d094dbb7-bc57-4499-bebb-8c25e5d6adbd
f74e51af-7ab1-4ed8-ba30-90abc02035c2
Additionally on this call ID the call was not transferred even though AI stated it was going to d094dbb7-bc57-4499-bebb-8c25e5d6adbd
@SP
s
Hi @MB I am still looking into this. I was able to reproduce this looking at your flow but not consistently. Will provide an update soon
m
Thanks @SP my company is looking to go with Vapi on an enterprise plan very soon and we are in talks with your team. I just need to get these points before we are able to move forward as we'd have thousands of calls. I'm trying blocks as it gives better certainty that the AI will follow the set of instructions but need to resolve these issues.
@SP any luck here?
@Shubham Bajaj @SP can I get some help on this please
s
@MB for now you can use assistants, blocks is still under development.
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