Assistant is transferring call in the middle of th...
# supporte
Elastic
10/09/2024, 1:39 PMAssistant is transferring call in the middle of the conversation even though there is no instructions to transfer the call.
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Vapi
10/09/2024, 1:41 PMmessage has been deleted
Vapi
10/09/2024, 1:41 PM@Elastic
I'm sorry to hear that you're experiencing issues with unexpected call transfers. To assist you better, could you please provide me with more details about the situation? Are there any specific conditions or triggers that seem to be causing the call to transfer? This information will help me understand the problem and provide you with the best possible solution.
Vapi
10/09/2024, 1:41 PMYou can continue this conversation by mentioning me in the message.
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Lucent
10/09/2024, 2:23 PMYou need to optimize the prompt for this
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Elastic
10/09/2024, 5:45 PMI had this prompt for a few months and it was working fine. This just started happening.
Elastic
10/09/2024, 5:47 PMI just added this to the prompt "- You are not allowed to transfer calls."...will test and see if this still happens
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Lucent
10/09/2024, 8:43 PMCan you share me your prompt for checking?
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Elastic
10/10/2024, 4:47 PMHow do I do that?
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Lucent
10/10/2024, 11:12 PMYou can share me in my dm
Lucent
10/10/2024, 11:12 PMDoes the transfer call work successfully?
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Shubham Bajaj
10/11/2024, 10:46 AM@Elastic can you share call id and expected vs actual transfer by the assistant?