Vapi Services Down
# supporta
Aishik
10/09/2024, 3:59 PMHey @User Vapi Services down today for the second time today. Can't connect the calls 'Application Error has Occured', can't acces dashboard.
Please look into it ASAP
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deathless
10/09/2024, 4:00 PMsame here
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Vapi
10/09/2024, 4:01 PMmessage has been deleted
Vapi
10/09/2024, 4:01 PM@Aishik
I'm really sorry to hear that you're experiencing issues with VAPI services. I understand how important it is to have a reliable system for your voice applications. Rest assured, I'm here to help you resolve this as quickly as possible.
To assist you effectively, could you please provide me with any error codes or messages you're seeing? This will help me diagnose the problem more accurately. If you're unable to access the dashboard to retrieve this information, please let me know, and we'll proceed with the next best steps.
Vapi
10/09/2024, 4:01 PMYou can continue this conversation by mentioning me in the message.
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deathless
10/09/2024, 4:05 PM@Aishik No error message, just a loading button that says connecting, but never does. This is the assistant ID: 0b471ff4-03ea-40db-b440-106fb05e5422
deathless
10/09/2024, 4:05 PM@Vapi No error message, just a loading button that says connecting, but never does. This is the assistant ID: 0b471ff4-03ea-40db-b440-106fb05e5422
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Vapi
10/09/2024, 4:05 PM@deathless
Thank you for providing the assistant ID. It seems like there might be an issue with the assistant's connection or configuration. I will look into this for you right away.
In the meantime, if you have any additional details or steps you've already tried to resolve the issue, please let me know. This information can be very helpful in troubleshooting the problem more efficiently.
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Shubham Bajaj
10/09/2024, 4:17 PMlooking at it.
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deathless
10/09/2024, 4:18 PMthanks
deathless
10/09/2024, 4:24 PMIt's working now
deathless
10/09/2024, 4:25 PMIt's a little slow
deathless
10/09/2024, 4:30 PMdefinitely slower. and the last 2 days the voices seemed choppier
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Sahil
10/09/2024, 4:31 PMwe are looking into it as well @deathless
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Aishik
10/09/2024, 4:53 PMCall logs not getting updated as well @Sahil @Shubham Bajaj
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deathless
10/09/2024, 6:03 PMStill intermittent. It was just working for me but not my client
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Shubham Bajaj
10/09/2024, 8:53 PM@deathless check now.
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deathless
10/10/2024, 1:36 AMseems better. I will ask my client tomorrow
deathless
10/10/2024, 1:59 AMI am playing around with the voices on rime-ai in the dashboard and some of them are really sped up. Not sure if this is a VAPI thing or a rime thing. It is not happening with all of the voices but it is happening with a bunch of them. Here is an example: call id. You can listen to the recording.
ce72af75-0929-4a7f-a0d1-a14625291c3d
deathless
10/10/2024, 2:00 AMLike I said, earlier today the voices in general were choppier. Not sure if what you did just fixed them
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Shubham Bajaj
10/10/2024, 7:27 PM@deathless create a new support ticket for this.
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