Phone number is not answering
# supportl
LinasAI
10/11/2024, 3:56 AMThis phone number (via Vapi) no longer answers, not sure where the problem is.
ID 58205d27-ffbf-4f0c-9532-59d4087b2ff6
v
Vapi
10/11/2024, 3:58 AMmessage has been deleted
Vapi
10/11/2024, 3:58 AM@LinasAI
I'm sorry to hear you're experiencing issues with your phone number. Let's try to troubleshoot the problem together. Could you please provide me with more details? For instance, when did you first notice the issue, and have there been any changes to your account or setup recently that might have affected the phone number's functionality?
Vapi
10/11/2024, 3:58 AMYou can continue this conversation by mentioning me in the message.
l
LinasAI
10/11/2024, 4:01 AMIt was working a few hours ago, only changes to the assistant's prompt occurred and label change on the phone number.
s
Shubham Bajaj
10/11/2024, 10:58 AM1. attach a ngrok server url to the phone number
2. make a phone call
3. Vapi sends debugging artifacts to your server url
4. check the debugging artifacts you will get to know what is missing.
l
LinasAI
10/11/2024, 12:41 PMNONE of my phone numbers are working, All assistants not answering,
LinasAI
10/11/2024, 12:42 PMI am doing everything via dashboard, no code.
LinasAI
10/11/2024, 12:47 PMI have 5 numbers attached to different assistants. None of them are working.
s
Shubham Bajaj
10/15/2024, 4:54 PM@LinasAI is it resolved for you now? did you tried it out the suggestion?