Call stays on loop when I use Twilio
# supportr
renveer
10/11/2024, 6:44 AMMy assistant works fine when I test it using vapi, but when I use twilio to make outbound calls it loops on the messages.
Initially I thought the problem was because my bot was in french but when I changed it to english it's still the same.
Call ID:fe13aeec-c75a-4c89-a65c-54c921697a08
Call ID: 2e23bde6-72a6-4669-9e0b-d61de39839f7 ( Here it asked me 3 times if I'm interested in a villa at grand baie)
v
Vapi
10/11/2024, 6:46 AMmessage has been deleted
Vapi
10/11/2024, 6:46 AMYou can continue this conversation by mentioning me in the message.
Vapi
10/11/2024, 6:46 AM@renveer
It sounds like you might be experiencing an issue with voicemail detection when using Twilio for outbound calls. The repeated messages could be a result of the system not correctly identifying whether it has reached a live person or a voicemail system. To address this, we can review and adjust the voicemail detection settings in your VAPI configuration.
Could you please provide me with the current settings for voicemail detection that you're using with Twilio? This will help me understand how to assist you better. If you're not sure about the settings or how to adjust them, I can guide you through the process.
Vapi
10/11/2024, 6:46 AMGot it. Tagging @User for additional help.
s
Shubham Bajaj
10/11/2024, 11:10 AM@renveer please check prompting guide https://docs.vapi.ai/prompting-guide
it's related to the prompting.