@Shrey VAPI can escalate a call to a human by transferring the call to a live agent when certain conditions are met, such as the caller requesting to speak with a person or the bot being unable to resolve the caller's issue. The process typically involves the bot recognizing the need for human intervention and then using a transfer function to redirect the call to an available agent or support team member. As for handling multiple calls, VAPI is designed to handle concurrent calls through its scalable infrastructure. When multiple calls are received, they are managed by the system which can queue them and distribute them to available resources, ensuring that each call is attended to in a timely manner. The system can also prioritize calls based on predefined rules, such as VIP customers or urgent requests, to optimize the handling process. If you have any specific scenarios or features you'd like to know more about, please let me know, and I'd be happy to provide further details.

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Regarding handling multiple calls we allow 10 simulatenous calls at the same and handle unqiue call in our servers. If you can be more specific here @Shrey it will be really helpful.