Hi, I am currently experiencing an issue with my Vapi account. While I can hear the voices of my assistants, they are unable to hear my voice or the voices of users. I have tried various methods to resolve this, including creating a new assistant using web calls (both inbound and outbound), as well as duplicating the existing assistant. Unfortunately, none of these attempts have resolved the issue. My Vapi account email address is admin@otakusolutions.io. Could you please investigate this matter at your earliest convenience? Your assistance in resolving this issue would be greatly appreciated.

@Ayush Hello, I'm sorry to hear that you're experiencing issues with voice recognition on your Vapi account. To assist you effectively, I'll need to gather a bit more information. Could you please confirm if you've checked the microphone settings and permissions on the devices you're using? Additionally, have you ensured that the audio input is correctly configured in your Vapi account settings? Once you've confirmed these details, we can proceed with further troubleshooting steps to resolve the issue. If you've already checked these settings and the problem persists, please let me know so we can explore other solutions. Your satisfaction is our priority, and we're here to help you get everything working smoothly.

Yes my device is perfectly fine

@Ayush Great to hear that your device is functioning correctly. Since the issue is not with your device, we'll need to look into your Vapi account settings and possibly the network configurations. It's possible that there might be an issue with the voice recognition settings or an interruption in the service that's preventing the assistants from hearing you. Could you please check if there are any updates pending for your Vapi application or if there are any alerts in your account dashboard that might indicate a service disruption? Additionally, please ensure that your API keys and authentication tokens are up to date and haven't expired. If everything seems to be in order on your end, I can escalate this issue to our technical support team for a deeper investigation. Please let me know how you would like to proceed.

There is no updates pending for my vapi account and also no alerts and api keys and authentication tokens are also not expired @Vapi

@Ayush Thank you for confirming that there are no pending updates, alerts, or issues with your API keys and authentication tokens. Since the standard troubleshooting steps have not resolved the issue, it seems we need to take a closer look at your account from our end. I will escalate this matter to our technical support team for further investigation. They will review your account details, including any recent changes or configurations that might be affecting the voice recognition functionality. In the meantime, if you have any additional information or if there have been any changes in the behavior of the voice recognition, please let us know as it may assist in the investigation. Rest assured, we are committed to resolving your issue as quickly as possible. Thank you for your patience and cooperation.

@Ayush can you please share the call id along with expected vs actual response?

@Shubham Bajaj the issue has been resolved thank you