Is it possible to integrate a voice bot with a system where the bot handles a customer interaction and seamlessly messages a human for additional details when it encounters missing information, allowing the human to provide the required data in real-time? Also, can the bot keep the client engaged while awaiting the response?

@Mad Prince Absolutely, integrating a voice bot that can handle customer interactions and seamlessly message a human for additional details is possible. This is typically achieved through a combination of voice-to-voice capabilities, webhooks, and real-time messaging systems. When the bot encounters missing information, it can use a webhook to send a message to a human agent, passing along the necessary context. The human agent can then provide the required data in real-time. Meanwhile, the bot can keep the client engaged with relevant prompts, hold music, or by providing additional information until the human agent's response is received. This setup requires careful design to ensure a smooth handover and a good user experience. It's important to manage the timing and the flow of the conversation to avoid long waits and to keep the customer informed about what's happening. If you need more specific guidance on how to implement this with VAPI, please let me know, and I can provide further assistance or direct you to the appropriate resources.

Yes, I need more explanation on this.. Please guide me step by step. @Vapi

Do you want to inject messages during a live call, right?

@Vapi hey i need that answer.

try using tools calling for it.