Problem with forwarding calls to the assistant
# supportb
beditsch
10/15/2024, 10:14 PMHi Team,
After setting up my voice assistant I wanted to test it in a real life scenario. I’ve set up call forwarding from my number (+48 914614206) to the assistant’s number. However, when I try to call my number after having set up the forwarding no one answers the call. Could you please help me resolve the issue? The assistant's number is a polish one managed with vonage. It works when called directly.
Thanks!
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Vapi
10/15/2024, 10:16 PMmessage has been deleted
Vapi
10/15/2024, 10:16 PM@beditsch
Hello!
I'm here to help you troubleshoot the call forwarding issue with your voice assistant. Since the assistant's number works when called directly, the issue might be with the call forwarding setup. To assist you better, could you please provide me with the following details:
1. How did you set up the call forwarding? Was it through your phone's settings, your carrier's service, or through an API?
2. Have you confirmed that the call forwarding settings are active on your number (+48 914614206)?
3. Are there any specific conditions set for the call forwarding to activate, such as time of day or type of call?
Once I have this information, I'll be able to guide you more effectively.
Vapi
10/15/2024, 10:16 PMYou can continue this conversation by mentioning me in the message.
b
beditsch
10/15/2024, 10:17 PM1. Carrier's service.
2. Yes. The forwarding usually fordwards calls to my other number and it works.
3. No
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Vapi
10/15/2024, 10:18 PMGot it. Tagging @User for additional help.
s
Shubham Bajaj
10/18/2024, 10:47 AM@beditsch you have to check with Vonage team, what's causing the call drop.