Status Past Due but Payment portal says plan renew...
# support
v
@the_race_east I understand the urgency of the situation. It seems there might be a discrepancy in the billing system since your plan is set to renew on October 19, 2024, yet you're encountering a past_due status. Here's what you can do to resolve this issue: 1. Please visit the VAPI billing section at https://dashboard.vapi.ai/billing. 2. Check if your card details are up-to-date and correct any outdated information. 3. If there's no option to make a payment, it's possible that the system hasn't updated your subscription status correctly. 4. Since this is an urgent matter and you're running a live demo, I recommend contacting support immediately for a quick resolution. If you need further assistance or if there's anything else I can do to help, please let me know.
You can continue this conversation by mentioning me in the message.
t
how can i contact support
hello?
s
@the_race_east share your org id please.
t
79a62bb3-7837-48bf-91c4-9d26ee39b0a3
this invoice is pending @the_race_east
t
okay! sahil why couldn't i access it own my on?
s
You will need to use the right billing email address then you will be able to see it
in the payment management portal
t
can you confirm which is daksh.sharma@iffort.com or business@iffort.com?
s
Your stripe email is accounts@iffort.com
t
Thanks.