AirPods not working on web
# support
a
Great work with Vapi! Even if my AirPods are connected to my iPhone or MacBook, Vapi always plays sound out of the speaker/microphone. Is there a way for me to solve this? I’m using the Web SDK
v
@Alexander Dubois Thank you for your kind words! If Vapi is playing sound through the speaker instead of your AirPods, it's likely a matter of setting the correct audio output device in your system settings or within the app you're using. For the Web SDK, you can specify the output device using the
setSinkId
method on the audio element you're using for output. Here's what you can do: 1. Ensure your AirPods are connected to your iPhone or MacBook. 2. Go to the sound settings of your device and make sure your AirPods are selected as the output device. 3. In your web application, find the audio or video element that is responsible for playing the sound. 4. Use the
setSinkId
method with the device ID of your AirPods to route the audio to them. Here's a sample code snippet for how you might do this in JavaScript:
Copy code
javascript
// Get the media element
var audioElement = document.querySelector('audio');

// Get the device ID of your AirPods (you'll need to have this from enumerating devices)
var airPodsDeviceId = 'your-airpods-device-id';

// Set the output device
if (typeof audioElement.sinkId !== 'undefined') {
  audioElement.setSinkId(airPodsDeviceId)
    .then(() => {
      console.log(`Success, audio will be played through ${airPodsDeviceId}`);
    })
    .catch(error => {
      console.error('Error:', error);
    });
} else {
  console.warn('Your browser does not support output device selection.');
}
To get the device ID of your AirPods, you can use the
navigator.mediaDevices.enumerateDevices()
function to list all available media devices and find the one corresponding to your AirPods. If you're not comfortable doing this yourself or if you encounter any issues, please don't hesitate to ask for further assistance.
You can continue this conversation by mentioning me in the message.
a
So this is not a problem in Vapi itself? I can solve this on my own?
@Vapi
v
@Alexander Dubois Yes, this issue is typically related to the device settings or the specific implementation within your web application, rather than a problem with Vapi itself. You can solve this on your own by ensuring that your AirPods are selected as the audio output device in your system settings and by correctly configuring the audio routing in your web application using the Web SDK. If you follow the steps I provided earlier to set the
sinkId
for your audio element to the device ID of your AirPods, you should be able to direct the sound output to them instead of the default speaker. If you need any more detailed guidance or run into any trouble, feel free to reach out for further support.
s
@Alexander Dubois it is not related instead to your device, by default the device connected to your browser is used.
a
It’s not because of my device I’ve tried 3 different iPhones with both safari and chrome
s
@Alexander Dubois can you share the call id pls?
a
Just try your demo on your landing page https://vapi.ai/
It doesn’t work with AirPods on mobile (iPhone)
Even if there connected
Other websites like YouTube or Spotify works with AirPods when I try
@Shubham Bajaj
s
@Alexander Dubois i guess its wrong with your device because it's working for me and others devices i tested with my Airpods.
j
@Alexander Dubois @Shubham Bajaj Facing this same issue, have you managed to figure this out? 🙏🏻
s
Hey @jeromec8194 can you ping me to your #1211483291191083018 ticket.
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