Twilio number wont transfer call, Vapi number will
# support
e
I'm having an issue where I can't get the transfer call function to work when I try to transfer from a Twilio number. It works fine with a Vapi number (exact same assistant/settings/prompt) Has anyone encountered this and know reason / work-around?
v
message has been deleted
@EasyAI (Chris) I'm sorry to hear you're experiencing issues with the transfer call function when using a Twilio number. It's possible that there might be a configuration issue with the Twilio number that's preventing the transfer from working as expected. Here are a few steps you can take to troubleshoot the problem: 1. **Verify Number Configuration**: Ensure that your Twilio number is properly imported and configured in the VAPI dashboard or via the
/phone-numbers/import
endpoint using your Twilio credentials. 2. **Check Permissions**: Make sure that the Twilio number has the necessary permissions and features enabled to support call transfers. 3. **Review API Documentation**: Double-check the VAPI documentation to ensure that you're using the transfer call function correctly with Twilio numbers. 4. **Test with Different Settings**: Try using different settings or prompts to see if the issue persists. This can help isolate whether the problem is with the specific settings or the number itself. 5. **Contact Support**: If you've gone through these steps and the issue remains unresolved, it may be best to reach out to VAPI support for further assistance. They might need to look into your account details or specific configurations to identify the root cause. If you'd like, I can assist you in verifying the number configuration or guide you through contacting support. Would you like to proceed with one of these options?
You can continue this conversation by mentioning me in the message.
e
@Vapi assist in verifying the number configuration
v
@EasyAI (Chris) Certainly! To assist you in verifying the number configuration for your Twilio number, I'll need some additional information. Could you please provide the following details? 1. **Name**: The reference name you've given to your Twilio number in VAPI. 2. **Assistant ID**: If you have assigned an assistant to handle incoming calls for this number, please provide the assistant ID. 3. **Server URL**: The server URL that you've set up to handle calls for this Twilio number. Once I have these details, I can help you ensure that everything is set up correctly. If you prefer not to share these details here, please make sure that the name, assistant ID (if applicable), and server URL are correctly entered in your VAPI dashboard or through the appropriate API endpoint.
s
can you share the call id along with where it was expected to do the transfer.
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