When I try and do a sample chat to the AI, it just gives me a 404 error and I don't know why. It's so frustrating that I just want to give up.

@Daniel M I'm really sorry to hear that you're experiencing this issue. A 404 error typically indicates that the resource you're trying to access cannot be found. This could be due to an incorrect URL or an issue with the assistant's configuration. Let's try to troubleshoot this together. Could you please provide me with the assistant ID you're using, or any additional details about the steps you're taking that lead to the 404 error? This information will help me assist you more effectively.

@Vapi the ID is ecf412a7-05d8-458d-9cb7-7df38135dc68. I don't know about steps, only that this issue started occurring recently.

@Daniel M Thank you for providing the ID. It seems like there might be an issue with the configuration or the endpoint you are trying to reach. Let's check a few things: 1. Ensure that the server URL you are using is correct and that the service is operational. 2. Verify that the assistant ID

ecf412a7-05d8-458d-9cb7-7df38135dc68

is correct and that the assistant is properly deployed. 3. Check if there have been any changes to the API or its endpoints that you might not have accounted for in your requests. If you have recently made any changes to your configuration or deployment, I would recommend reviewing those changes to see if they might be causing the issue. If you're still unable to resolve the problem, please reach out to support with these details, and they will be able to assist you further.

@Vapi I've been using ChatGPT to assist me with coding, and it's told me to essentially host an ngrok http 3000 on my PC alongside a server.js file. Problem is that the ngrok file is dynamic and changes each time I host. Am I right or wrong in using that as a server url?

@Daniel M Using ngrok is actually a correct approach when you want to expose your local server to the internet temporarily. Ngrok provides you with a dynamic URL that forwards to your local server running on a specific port, such as 3000 in your case. However, the dynamic nature of the ngrok URL means that it changes every time you restart the ngrok service. This can be inconvenient if you need a consistent URL for API callbacks or for services that need to communicate with your server over time. Here are a few things you can do to manage this: 1. **Update the URL**: Each time you start ngrok, you'll need to update any configurations or services that use the ngrok URL to the new address. 2. **Use ngrok's paid features**: Ngrok offers paid plans that allow you to reserve a custom subdomain or use a reserved domain, which can provide you with a stable URL. 3. **Alternative solutions**: Consider using other tunneling services or deploying your application to a cloud service with a static URL if you need a more permanent solution. For your current situation, make sure to update the server URL in your application or service to match the new ngrok URL each time you restart ngrok. If you need further assistance with this process, please let me know!

@Vapi the problem is that it's not even working. When I try and chat to my assistant it doesn't react to me talking and complains of a 404 error.

@Daniel M I understand the frustration. A 404 error when trying to chat with your assistant through ngrok could mean that the request is not reaching your local server. Here are some steps to troubleshoot the issue: 1. **Check ngrok status**: After you start ngrok, it should provide you with a forwarding URL. Make sure that the ngrok service is running without errors. 2. **Verify server status**: Ensure that your

server.js

is running correctly on your local machine and is set to listen on the correct port (e.g., 3000). 3. **Correct endpoint**: Confirm that the endpoint you're trying to reach in your assistant matches an endpoint defined in your

server.js

. For example, if your assistant is configured to send requests to

/api/messages

, your

server.js

should handle that route. 4. **Update assistant configuration**: If the ngrok URL has changed, you need to update the configuration of your assistant to use the new URL provided by ngrok. 5. **Firewall or network issues**: Check if your firewall or network settings are blocking incoming connections to your local server. 6. **Logs**: Look at the logs for both ngrok and your local server to see if there are any error messages or indications of what might be going wrong. If you've checked all these and the issue persists, it might be helpful to see the relevant parts of your

server.js

code and the configuration of your assistant to provide more targeted assistance. If you're not comfortable sharing code or need more in-depth support, please reach out to the support team for further help.

@Vapi here's a log: Voice cached: Hi there! This is Heather calling on behalf of Under 1 Roof, the marketing agency that helps roofers and tradesmen get more work through social media. How’s your day going so far? 21:49:42:838 [CHECKPOINT] Assistant speech started 21:49:43:230 [ERROR] status-update Server URL Error: Request failed with status code 404 21:49:54:484 [CHECKPOINT] Assistant speech stopped 21:50:02:485 [LOG] Voice cached: Are you still there? 21:50:04:495 [ERROR] status-update Server URL Error: Request failed with status code 404 21:50:06:237 [ERROR] end-of-call-report Server URL Error: Request failed with status code 404

@Daniel M Based on the log you've provided, it seems that the assistant is able to start speaking, but when it tries to send a status update or an end-of-call report to the server, it's encountering a 404 error. This suggests that the assistant is attempting to reach an endpoint on your server that doesn't exist or isn't currently available. Here are some steps to troubleshoot this issue: 1. **Check Endpoints**: Ensure that the endpoints the assistant is trying to reach (

status-update

and

end-of-call-report

) are correctly defined in your

server.js

. The routes should match exactly, including any expected path parameters or query strings. 2. **Server Running**: Confirm that your

server.js

is running and listening on the expected port before you start the assistant. 3. **Correct Server URL**: Make sure that the server URL configured in the assistant settings matches the ngrok URL. Remember that the ngrok URL changes every time you restart the ngrok service, so it needs to be updated accordingly. 4. **Logs**: Check the logs of your

server.js

to see if there are incoming requests and how they are being handled. If there are no incoming requests, the problem might be with the ngrok setup or the assistant configuration. 5. **Ngrok Configuration**: If you're using a configuration file for ngrok (

ngrok.yml

or similar), ensure that it's set up correctly and that you're using the correct port number. If you've verified all the above and the issue still isn't resolved, it might be helpful to review the code in your

server.js

to ensure that it's set up to handle the requests properly. If you're not sure how to proceed or need more detailed assistance, please reach out to support for further help.

@Vapi you've lost me. All this endpoint stuff just appears to be making my problem worse.

@Daniel M I apologize if the information has been overwhelming. Let's simplify the steps to resolve the 404 error: 1. **Server Check**: Make sure your

server.js

file is running. You can usually do this by running a command like

node server.js

in your terminal or command prompt. 2. **Ngrok Check**: After starting ngrok with

ngrok http 3000

, ensure it displays a forwarding URL (e.g.,

http://12345.ngrok.io

). This is the URL you'll use to communicate with your local server from the outside. 3. **Assistant Configuration**: Update the configuration of your assistant with the ngrok URL you just obtained. This ensures the assistant knows where to send its messages. 4. **No Code Changes**: If you haven't changed any code and this setup used to work, consider if there have been updates or changes to your network that might be affecting the connection. 5. **Support**: If you're still stuck, it might be best to contact support with the details of the issue. They can provide more hands-on assistance. Remember, you don't need to worry about the technical details of endpoints if you haven't changed any code. Just focus on ensuring your server is running and that the ngrok URL is updated in your assistant's configuration. If you'd like, I can assist you in contacting support to get this issue resolved. Would you like me to do that for you?

@Vapi Yes please. I think that only a human can assist me with this issue.

@Daniel M Sweet. Have a great day!