I'm trying to access page 2 and 3 of my call log history. It only lets me access page 1. I've tried refreshing and logging in and out etc but no luck. @Shubham Bajaj @Vapi

@Chris I'm sorry to hear that you're experiencing difficulties accessing your call log history. It sounds like there might be an issue with the pagination or a temporary glitch in the system. To assist you better, could you please provide me with the following information: 1. Are you receiving any specific error messages when trying to access pages 2 and 3? 2. Which platform or device are you using to access your call log history? Once I have this information, I'll do my best to help you resolve this issue.

1. no it lets me click on it and it looks like it's selected but doesnt change any of the info and keep the same data as page 1. 2. using google chrome (vapi) @User

@Chris Thank you for providing additional details. It seems like there might be a problem with the pagination function on the call log history page. Since you've already tried the basic troubleshooting steps like refreshing and logging in and out, I would recommend clearing your browser's cache and cookies, as these can sometimes cause issues with web page functionality. Here's how you can clear cache and cookies in Google Chrome: 1. Click on the three dots in the upper right corner of Chrome to open the menu. 2. Go to "More tools" and then "Clear browsing data." 3. In the "Clear browsing data" window, select "Cookies and other site data" and "Cached images and files." 4. You can choose the time range to clear (e.g., "Last hour," "Last 24 hours," "All time"). To ensure a complete refresh, you may select "All time." 5. Click on "Clear data." After clearing the cache and cookies, try accessing the call log history again. If the issue persists, it may be necessary to investigate further or escalate the problem to the technical team. Please let me know if clearing the cache resolves the issue or if you need further assistance.

that did not work @Vapi

@Chris I'm sorry to hear that clearing the cache and cookies didn't resolve the issue. It seems we need to take a closer look into this matter. I would suggest reaching out to our technical support team for a more in-depth investigation. They will be able to access the system logs and determine if there's an underlying issue with the call log history feature. In the meantime, if there's anything else I can assist you with or if you have any other questions, please let me know. If you're ready to contact technical support, I can guide you on how to do that as well.

is there a number i can call @Vapi

@Chris Please ask support for more info on this.

how @Vapi

@Chris I apologize for any confusion. To get in touch with the technical support team for VAPI, you would typically find contact information on the official website or within the user dashboard of your VAPI account. Since I'm here to provide online support, I don't have a direct phone number to give you. However, you can often find support contact options such as a phone number, email address, or a support ticket system in the 'Help' or 'Contact Us' section of the service you're using. If you're logged into your VAPI account, look for a support or contact link, which might provide you with the direct assistance you need. If you're unable to find this information, or if there's anything else I can do to assist you, please let me know.

@User @User @Shubham Bajaj @Sahil Hi All, for some reason we can Not access past page one of call recordings / The page is stuck on page 1 and we cannot move to page 2,3,4 etc - As we have client bookings we need to check this Urgently. Can you please assist as soon as possible - Many thanks in advance 🙏 https://cdn.discordapp.com/attachments/1296267154454347836/1296439658489712701/image.png?ex=67124b05&is=6710f985&hm=78d1639b06d712948ab50a8b90fe6bf782be5304c49cda4a931f9015dcb17396&

Yeah, we are aware about it meanwhile can you please use API while we fix it.

is it being fixed at the moment and if so what is the timeline of this being fixed? @Sahil Also how do we set up the api to access these records ourselves?

@Vapi How to access call log via api?

@Matthewgentiluomo To access your call log via the API, you'll need to use the appropriate endpoint provided by VAPI. Typically, this involves making an HTTP GET request to the call log endpoint, which might look something like

/api/v1/call-logs

. You'll also need to authenticate your request using your API key or token. Here's a general outline of the steps you might follow: 1. **Authentication**: Ensure you have your API key or token ready, as you'll need to include this in the header of your API request for authentication. 2. **API Endpoint**: Find the specific API endpoint for retrieving call logs. This information should be available in the VAPI documentation. 3. **Pagination Parameters**: Since you're interested in accessing pages 2 and 3, you'll need to include pagination parameters in your request. These are often

page

and

per_page

or

limit

and

offset

. 4. **Making the Request**: Use a tool like

curl

or a library in your programming language of choice to make the HTTP GET request to the API endpoint. Here's an example of how you might use

curl

to make the request:

bash
curl -X GET 'https://api.vapi.com/api/v1/call-logs?page=2&per_page=20' \
     -H 'Authorization: Bearer YOUR_API_KEY_OR_TOKEN'

Replace

https://api.vapi.com/api/v1/call-logs

with the actual API endpoint and

YOUR_API_KEY_OR_TOKEN

with your actual API key or token. 5. **Handling the Response**: The API will return a response, typically in JSON format, containing the call logs for the requested page. You'll need to parse this response to view the call logs. If you need the exact API endpoint, parameters, and how to handle authentication specifically for VAPI, please refer to the VAPI documentation or ask the support team for guidance. Regarding the timeline for the fix, I don't have that information at the moment. Please ask support for more info on this. They should be able to provide an estimated timeline for when the issue will be resolved.

@Sahil @User @User @Shubham Bajaj Can you PLEASE confirm the timeline to fix this..?? - We have at least 8 appointments booked we cannot check an d maybe more. This is a business critical outage for us - REALLY appreciate your help ASAP 🙏

@Tim Clark we will update you about the ETA by today.

Thankyou very much. @Shubham Bajaj

hi @Shubham Bajaj could we at least get a timeframe ?

Hi @Shubham Bajaj @Vapi @Sahil @User Isa there any update for this..?

@Tim Clark I understand the urgency of the situation and the importance of accessing your call logs for your appointments. I apologize for the inconvenience this issue has caused you and your business. As of my last update, the technical team was aware of the issue and working on a resolution. They promised to provide an ETA by today. Since I am here to assist you online, I don't have real-time updates on the progress of the technical team's work. Please rest assured that the team is treating this as a high-priority issue and is working diligently to resolve it as quickly as possible. They will provide an update as soon as they have a clearer timeframe for the fix. In the meantime, if there's anything else I can do to assist you or if you have any other concerns, please let me know. Your patience and understanding are greatly appreciated.

@Chris you can check now the fix has been deployed.

@Shubham Bajaj no it's still not working

Still having issues on my end too @Shubham Bajaj

@Chris / @danthemktman can you help me reproducing it because a day back we released a fix. if you can help me with steps your following it will be great.