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Agent says it's forwarding call but it just hangs up:

Call ID: 6aa65375-7023-46e6-810d-75858d89db26

<@1261353556867547159>
I'm sorry to hear that you're experiencing issues with call forwarding. Let's check a few things to troubleshoot this problem:

1. Please verify if your Vici system is configured to handle SIP REFER messages, as this is necessary for call transfers to work correctly.
2. Review the logs associated with Call ID 6aa65375-7023-46e6-810d-75858d89db26 for any error messages that might indicate what went wrong during the forwarding process.
3. If you're using the `forwardingPhoneNumber` attribute in the API, try setting it to null or an empty string to see if that resolves the issue.

If you've already checked these and the problem persists, please provide more details or ask support for more info on this.

You can continue this conversation by mentioning me in the message.

Got it. Tagging <@&1231325148079194222> for additional help.

<@865531204849500190> can you help, I am using call forwarding under functions but the call just hangs up.

Below are more call id's 

e8f82bca-b561-44a1-9b93-695349208758

3f6b8881-6706-420e-b723-7b16af83ecdd

Looking at the logs it says it transferred the call but it just hangs up.

I checked twilio to see if there were any errors nothing there

Looking for help please <@&1231325148079194222>

<@&1231325148079194222> it's been iver 24 hours without any help can I please get a response please.

<@1261353556867547159>  as seen in below logs the call was forwarded can you check in your twilio console was the `CA6992498a14ec841d8e9615098f771167` marked as spam.

`logs`
🔵 18:01:03:846 Live Call Manager Ending...(assistant-forwarded-call)

Similar thing happened to me. Can anyone guide me on this?

I ended up buying a new number and it worked, perhaps try that

My call is getting dropped whenever I am telling the assistant to transfer the call and after the AI assistant tells me " I am transferring the call " , it drops. Do we need to have twilio premium to activate call forwarding? Or there are any extra steps that we need to do?

can you create a support ticket for this.