All of my calls have been working fine until this morning and now all of my calls are answering and the script never starts and it ends with silence-timed-out. I switched my transcriber after hearing that deepgram was down, but I'm still having the issue

@Ryan H I'm sorry to hear that you're experiencing issues with your calls. It's good that you've already tried switching your transcriber. The problem might be related to another part of your call setup or a temporary service disruption. To assist you further, could you please provide me with the call_id for one of the affected calls? This will help me look into the specific details of your issue.

5ab63a00-1649-4910-a3d3-a209c0c28ab0

Got it. Tagging @User for additional help.

Me too I second this!

I am having the same issue. Here is a call log: fa4e7b38-3822-415b-94c9-0d70e0825022 @Vapi

@kbmaine Thank you for providing the call log IDs. It seems there might be a common issue affecting multiple users. I will investigate the logs associated with the provided call IDs:

5ab63a00-1649-4910-a3d3-a209c0c28ab0

and

fa4e7b38-3822-415b-94c9-0d70e0825022

. Please hold on while I look into this for you. If I find a common error or service disruption, I will inform you of the next steps to resolve the issue.

thank you

yea, seems to go to voicemail for me with a silence timed out error.

changed to whisper it worked but prior it successfully transferred calll [ squad ] now its not: 6f9f3ee4-6228-4b85-8770-7bdfa78f9406

Is there any update here? My calls are still not working

@Ryan H I understand the urgency of the situation. I'm currently looking into the call logs you've provided to identify any common issues or errors. I will update you as soon as I have more information. Your patience is greatly appreciated while we work to resolve this matter. If there's anything else you can share about the issue that might help in the investigation, please let me know.

This is anther call log from this morning it just stops at "twilio detected human" and then drops the call: d77751e3-9126-465a-b566-d98b925fa993

can you try using deepgram, gladia is faulty here.