warm transfer adaptation issue with call center ap...
# support
u
call warm transfer was being played during which the call is still waiting for pick-up we transfer the call to a number in aloware, and the warm transfer was played before the call was picked up by an actual agent vapi call id:
58d35064-07f3-4c29-bcda-fb5031b6c532
see the attached .mp4 file for an example, the transfer destination is a number in aloware, and you will hear that the warm transfer as well as the beep sound https://cdn.discordapp.com/attachments/1296848779290607678/1296848779672162338/warm-transfer.m4a?ex=6713c80b&is=6712768b&hm=746f92f165e055e67a1616409a87760cfd6edadfe6951466b241a1bf358c49fd&
v
@8Ds I'm here to help! However, I'm unable to view attachments like .mp4 files. If you could provide me with more details or describe the issue you're experiencing with the warm transfer, I'd be happy to assist you further. If you need to transfer a call and have the forwardingPhoneNumber, I can initiate the transferCall function for you. Please provide the forwardingPhoneNumber if you'd like to proceed with the call transfer.
You can continue this conversation by mentioning me in the message.
u
I talked about this problem in the office hour, and the host has asked me to post a support tickt
s
@8Ds apology for the delay, can you please try now it won't be out of sync.
u
okay thank, will let you know
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