@luke_ I'm sorry to hear you're experiencing issues with the end-of-call reports. It seems like there might be a problem with the connection between our service and your server. Even though your server appears to be working correctly when you test it manually, there could be intermittent issues or specific circumstances under which the timeout occurs. Here are a few steps you can take to troubleshoot the problem: 1. **Check Server Logs**: Review your server logs around the time the timeouts are reported. Look for any errors or warnings that could indicate why the connection is timing out. 2. **Review Server Performance**: Ensure that your server isn't experiencing high traffic or performance issues that could cause delays in response times. 3. **Examine Network Issues**: There might be network-related issues between our service and your server. Check for any network configuration changes or firewall settings that might be affecting the connection. 4. **Test Endpoint**: Continuously test your endpoint at different times to check for consistency in its availability and response time. 5. **Contact Your Hosting Provider**: If you're using a hosting service for your server, reach out to them to see if they have any insights or if they've made any changes that could affect the webhook's performance. 6. **Increase Timeout Settings**: If possible, you might want to consider increasing the timeout settings on our end to accommodate any potential delays in your server's response. If you've already checked these and the issue persists, please provide us with more details or any specific error messages you're seeing on your end, and we can investigate further. If you need to adjust any settings on our platform or if you believe the issue is on our side, please ask support for more info on this.

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