endCallMessage does not seem to work again
# support
k
The
endCallMessage
feature does not seem to work again. I've been using this feature for a while which works fine. But few days ago, the assistant wouldn't say the text in endCallMessage anymore.
{"backgroundSound": "off", "dialKeypadFunctionEnabled": false, "endCallFunctionEnabled": false, "endCallMessage": "Thanks for reaching out to Bright Smile Dental Clinic.", "endCallPhrases": ["goodbye", "bye", "talk to you soon", "talk to you later", "talk to you tomorrow"],
v
@kay I'm sorry to hear that you're experiencing issues with the
endCallMessage
feature. It seems that the
endCallFunctionEnabled
is currently set to false, which might be the reason why the assistant isn't saying the text in
endCallMessage
. To resolve this issue, you'll need to enable the
endCallFunctionEnabled
setting. Would you like me to assist you with enabling the
endCallFunctionEnabled
feature? If so, please provide me with the necessary permissions or guide me through the steps you'd like to take to enable it. If there's anything else I can help you with, please let me know!
You can continue this conversation by mentioning me in the message.
s
call id pls?
@Shubham Bajaj Anyway to help?
c
For anyone else that's having an issue with endCall function working, I didn't have "endCallFunctionEnabled": true, in my code and it's required for it to work.
Also, the end call phrases only work for me when they're in the prompt (Trigger the endCall function when user says "Goodbye", "Tina Turner", Bye bye", "Thanks, bye".) Anything added to endCallPhrases does nothing: "endCallPhrases": []string{ "Nothing here works, but Tina Turner works when added to the prompt as above", },