Reschedule and Cancellation Link
# support
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I am building a workflow with different triggers according to the different appointment types so after my AI agent is doing the call there is a trigger in go high-level according to the appointment type and they are getting confirmation emails or reminder emails and I was just using the default reschedule and cancellation link which I can choose on the appointment area but it’s almost always empty in the email and I don’t know why? https://cdn.discordapp.com/attachments/1297697046651732060/1297697046970503199/Bild_21.10.24_um_01.04.jpg?ex=6716de0e&is=67158c8e&hm=c17d90bb58b2c4fd571583dd531365ab9fed60b415c7f37bd7a45fe09613eb3a& https://cdn.discordapp.com/attachments/1297697046651732060/1297697047285202954/IMG_5285.png?ex=6716de0e&is=67158c8e&hm=1c1b8f0b386b062c9a9270aa56123f21638f0d285f2796922bd236a1ebe9601a&
v
@Exideus_Systems It sounds like you're encountering an issue where the default reschedule and cancellation links are not populating correctly in the confirmation and reminder emails sent from your workflow in Go High-Level. This could be due to a configuration issue or a problem with the integration between your AI agent's calls and the Go High-Level triggers. To address this, you'll want to check the following: 1. **Appointment Type Configuration**: Ensure that each appointment type is correctly set up with its own unique reschedule and cancellation links. 2. **Workflow Triggers**: Verify that the triggers in your workflow are correctly referencing the appointment type and pulling the appropriate links. 3. **Dynamic Fields**: Make sure that the dynamic fields or merge tags used in the email templates are correctly mapped to the reschedule and cancellation links. 4. **Integration Check**: If you're using an AI agent or another system to initiate calls, ensure that the integration is correctly passing the appointment type and associated data to Go High-Level. 5. **Email Template Review**: Review the email templates to confirm that the placeholders for the links are not omitted or incorrectly formatted. If after checking these steps the issue persists, it may be necessary to reach out to Go High-Level support for further assistance, as they can provide more detailed guidance specific to their platform. In the meantime, if there's anything else I can assist you with or if you have further questions regarding the VAPI or voice development, please let me know!
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s
call id pls?
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