Agent is not following instructions and stuck on "...
# support
b
v
@Bai I'm sorry to hear that you're experiencing issues with the appointment cancellation or rescheduling functionality. To assist you accurately, I'll need a bit more information. Could you please provide me with the specific details or steps you're taking when you request a cancellation or reschedule? This will help me understand the problem better and ensure that the correct function is called with the appropriate parameters.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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