Hi, I was charged $2 on 10/13/24 and $8 on 10/17/24 for phone numbers that were already deleted. Why is this the case and how can I avoid this when deleting phone numbers in the future?

@Ant.100 Hello! I'm sorry to hear about the unexpected charges. It's possible that the charges were applied due to calls made or received on those numbers before they were deleted, as billing is typically based on usage. To avoid this in the future, ensure that you delete the phone numbers before the new billing cycle starts and check for any pending charges that might be applied later. If you believe these charges were made in error or you need a more detailed explanation, I can assist you in reviewing the account details and resolving this issue. Would you like me to look into this for you?

@User Deleted 5 numbers before billing cycle but was still charged for them. Please let me know what you need from my end to resolve this. Thanks

@Ant.100 can you share your org id?

f38e9f86-4dec-4f41-a59d-bae3e7701fa4

can you share phone numbers or ids something for which you want me to check you have big list of numbers.

the only numbers I see in my dashboard are the following 10: