Hello everyone, I just launched an outbound campaign, and I’ve noticed that my assistant is not handling voicemails well at all. The Twilio setup seems quite complicated. Do you have any ideas? Thank you so much!

@tom1925 Hello! I'm here to help you with your voicemail detection setup using Twilio. It sounds like you might need to adjust your voicemail detection settings to ensure your assistant is handling voicemails effectively during your outbound campaign. Could you please provide me with more details on what specific issues you're encountering? This will help me give you the most accurate advice on how to configure your voicemail detection settings with Twilio.

thanks, I want to understand each parameters in twilio to optimize the lowest length of an outbound call

You need to add the following to your assistant after that it can detect the voice mail, also don't forget to add voice mail message else it will end with other call end reason. "voicemailDetection": { "provider": "twilio", "voicemailDetectionTypes": [ "machine_end_beep", "machine_end_silence" ], "enabled": true, "machineDetectionTimeout": 31, "machineDetectionSpeechThreshold": 3500, "machineDetectionSpeechEndThreshold": 2750, "machineDetectionSilenceTimeout": 6000 },

Thank you it's ok now

can you create a new support ticket for this with call id and it's not normal.