Whisper message on Transfer
# supportv
Vapi
10/22/2024, 12:59 PMYou can continue this conversation by mentioning me in the message.
Vapi
10/22/2024, 12:59 PM@Dave
Yes, VAPI does offer the capability to play a whisper message before connecting the call to the outbound transfer number. This feature is often used to provide the recipient with context or information about the incoming call. To implement this, you would typically use a pre-answer action within your voice application to play an audio message or use text-to-speech to read out a message to the recipient before the call is connected.
If you need assistance with setting up a whisper message or have any specific requirements, please let me know, and I'll be happy to help you further.
d
Dave
10/22/2024, 1:01 PM@Vapi Can that be set in the dashboard?
v
Vapi
10/22/2024, 1:01 PM@Dave
As a support bot for VAPI, I can tell you that the ability to set a whisper message often depends on the specific features and configuration options available within the VAPI platform you are using. Typically, such settings might be configurable in a dashboard if the platform provides a user interface for managing call flows or voice applications.
However, if the dashboard of your VAPI platform does not directly support setting a whisper message, you may need to configure it programmatically through the API by defining the call flow logic to include a whisper message before connecting the call.
If you need detailed instructions on how to set this up or if you're unsure whether your dashboard supports this feature, please ask support for more info on this. They can provide you with specific guidance based on the version and capabilities of the VAPI platform you are using.
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