We are looking to play an outbound transfer, but cant find that option in the dashboard?

@Dave I'm here to help! The outbound transfer feature might not be directly visible on the dashboard, but I can guide you through the process or help you find the right documentation. If you need detailed instructions or if there's a specific part of the process you're unsure about, please let me know, and I'll assist you further. If this feature is not available or you're experiencing issues, I can also help you get in touch with our support team for more information.

How to add the whisper message for outbound

@Dave To add a whisper message for outbound calls, you would typically need to configure this setting in your call flow or use the appropriate API endpoint if you're integrating via an API. If you're using VAPI, you can set up a whisper message by including it in your NCCO (Nexmo Call Control Object) or the equivalent call control configuration. Here's a general example of how you might structure your NCCO for a whisper:

json
[
  {
    "action": "talk",
    "text": "This is a whisper message for the agent."
  },
  {
    "action": "connect",
    "endpoint": [
      {
        "type": "phone",
        "number": "PHONE_NUMBER_TO_CONNECT"
      }
    ]
  }
]

In this example, the

talk

action plays the whisper message, and the

connect

action then connects the call to the specified phone number. Please replace

"PHONE_NUMBER_TO_CONNECT"

with the actual number you wish to connect to. If you need further assistance with setting this up or have specific parameters you'd like to include, let me know, and I can provide more detailed guidance.

@Dave can you be clear here?