Fetch data during call and update prompt
# support
k
I have a prompt with dynamic tag {{name}} - {{orderId}}. and etc . In order to tell the client their OrderId, I will need to authenticate them with my CRM, using their name and date of birth. the problem is how how do i go back and update the variable to the tag in the main prompt. Will the AI understand the variable return in function calling are used in dynamic tag? This is for a customer services call. I have close to 20 dynamic tags in the main prompt
s
Try this prompting...
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Trigger the '<insert-tool-name-here>' tool,  and map the result to {{<insert-variable-name-here>}}.
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