No logs available
# supportk
Kirubel Gebre
10/23/2024, 7:35 AMSince a few days there are no logs available on my calls. I am able to see the messages, the transcript and all the other stuff, but not the logs.
v
Vapi
10/23/2024, 7:37 AMmessage has been deleted
Vapi
10/23/2024, 7:37 AM@Kirubel Gebre
I'm sorry to hear that you're experiencing issues with accessing the logs for your calls. To assist you better, could you please provide me with a bit more information? Specifically, are you receiving any error messages when you attempt to access the logs, or are they simply not appearing where you expect them to be? Additionally, have there been any changes to your system or the way you access the logs that might have coincided with the issue starting?
Vapi
10/23/2024, 7:37 AMYou can continue this conversation by mentioning me in the message.
k
Kirubel Gebre
10/23/2024, 7:44 AMIt just says "No logs available" for any of my calls
v
Vapi
10/23/2024, 7:44 AM@Kirubel Gebre
I understand that seeing "No logs available" can be quite concerning, especially when you're expecting to review your call logs. This could be due to a variety of reasons, such as a configuration issue or a temporary service disruption.
To troubleshoot this, you might want to check the following:
1. Ensure that your account has the correct permissions to access logs.
2. Verify that the logging feature is properly enabled in your settings.
3. Check if there's a known issue with the logging service that might be causing this problem.
4. Confirm that there haven't been any changes to your API integration that could affect logging.
If after these checks the issue persists, it would be best to contact support for a more in-depth investigation. They can provide specific guidance and help resolve any potential issues with the logging service. Would you like me to guide you on how to contact support or assist you with any other steps?
m
Mad
10/23/2024, 10:37 AM@Vapi How do I check if the logging feature is properly enabled in the settings
v
Vapi
10/23/2024, 10:37 AM@Mad
To check if the logging feature is properly enabled in your settings, you will typically need to follow these steps:
1. Log in to your VAPI dashboard using your credentials.
2. Navigate to the settings or configuration section of the dashboard.
3. Look for a section related to logging, call logs, or diagnostics.
4. Ensure that the logging feature is turned on or enabled. There might be a toggle switch or a checkbox that you need to activate.
5. If you find that logging is disabled, enable it and save your changes.
If you're unable to locate the logging settings or if the settings are already enabled but you're still facing issues, it may be necessary to reach out to the support team for further assistance. They can provide more detailed instructions tailored to your specific situation and help ensure that your logging feature is set up correctly. Would you like me to provide you with information on how to contact support?
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