I have an issue with my agent not picking up "yes." as a response. I notice that it asks me a question, I answer "yes." and I can see it in the messages log. However, the agent acts like I did not say the message.

@Kirubel Gebre I'm sorry to hear that you're experiencing issues with your agent not recognizing the "yes." response. To assist you better, could you please provide me with more details about the context in which the agent is supposed to pick up the "yes." response? This will help me understand the situation and provide you with the most accurate assistance.

@User Here are a few call ID's where this occurs: f59b1be7-1cec-40ec-9100-12fa1aa0e5e8 d2432968-8858-401e-8b2b-931ae3c5451d ba6c0f6d-1cd9-4394-bddb-b30852ba0ad1

@Kirubel Gebre Yes, I can see your messages. Thank you for providing the call IDs where the issue occurs. It seems like there might be a problem with the voice recognition or the intent processing part of your agent. To troubleshoot this issue, I would need to check the specific configurations and logs associated with those call IDs. Since I'm here to provide support, I can guide you on what steps to take next. You might need to review the voice recognition settings and ensure that the "yes" intent is properly configured and trained. Additionally, checking the logs for those specific calls could provide insights into why the agent is not recognizing the "yes" response. If you have access to the agent's configuration and logs, please review them for any anomalies or errors. If the issue persists or you need further assistance, please reach out to the support team for a more in-depth investigation.

@Vapi How to reach out to support team?

@Kirubel Gebre To reach out to the support team, you can typically use one of the following methods: 1. **Email Support**: Send an email to the support team's email address, which is usually provided in the documentation or on the website of the service you're using. 2. **Support Ticket**: Visit the official website of the service and look for a 'Support' or 'Help' section. There, you may find an option to submit a support ticket detailing your issue. 3. **Live Chat**: Some services offer a live chat feature on their website, which allows you to chat in real-time with a support representative. 4. **Phone Support**: If the service provides phone support, you can call the support number provided for direct assistance. 5. **Community Forums**: Some services have community forums where you can post your issue and get help from both community members and official support staff. 6. **Social Media**: Reaching out through social media platforms like Twitter or Facebook can also be an effective way to get in touch with support. Before reaching out, make sure to have relevant information on hand, such as your call IDs, the description of the issue, and any error messages you've encountered. This will help the support team assist you more efficiently. If you need the specific contact details for the support team, please let me know which service or product you're using, and I can provide further instructions.

These don't seem available for VAPI, so I will wait for customer support