Nort able to transfer the call in WAPI.ai
# supportd
Dibyendu Bar
10/23/2024, 8:35 AMMy call is getting dropped whenever I am telling the assistant to transfer the call and after the AI assistant tells me " I am transferring the call " , it drops. Do we need to have twilio premium to activate call forwarding? Or there are any extra steps that we need to do?
https://cdn.discordapp.com/attachments/1298565571184693300/1298565571423637544/wapi_call_logs_proof.png?ex=671a06ee&is=6718b56e&hm=9f733a1306efbc6c7ea06914495892c35fad4d75265c554b11c88c197434e8ad&
v
Vapi
10/23/2024, 8:38 AMmessage has been deleted
Vapi
10/23/2024, 8:38 AM@Dibyendu Bar
I'm sorry to hear that you're experiencing issues with call transfers. You do not need Twilio premium to activate call forwarding. It's possible that there might be an issue with how the forwardingPhoneNumber attribute is being handled in your Create Assistant API setup. To avoid any errors, you could try omitting the forwardingPhoneNumber attribute or setting it to null or an empty string ('').
If you've already tried this and the problem persists, there might be other factors at play. Could you provide more details about your current setup or any error messages you're receiving? This will help me assist you better.
Vapi
10/23/2024, 8:38 AMYou can continue this conversation by mentioning me in the message.
d
Dibyendu Bar
10/23/2024, 9:49 AMThere is no error message as such but it cuts the call after saying that " I am transferring the call"
v
Vapi
10/23/2024, 9:49 AM@Dibyendu Bar
It sounds like there might be an issue with the call transfer logic or the connection stability. Since there's no explicit error message, we should check a few things:
1. Ensure that the number you're trying to transfer the call to is correctly formatted and capable of receiving calls.
2. Verify that your Twilio account has the necessary permissions and credits to perform call transfers.
3. Check if there are any logs in your Twilio dashboard that might indicate what's happening when the call drops.
4. Review the code handling the transfer to make sure it's correctly implemented according to Twilio's API documentation.
If everything seems to be in order on your end, it might be helpful to reach out to Twilio's support for further assistance, as they can provide more detailed insights into what might be causing the call to drop.
Would you like to check any specific configurations or need help with any particular step in the process?
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