User speech keeps recording with no speech
# support
v
@Kirubel Gebre I'm sorry to hear that you're experiencing issues with the timing of your speech recordings. It sounds like there might be a delay or synchronization problem. To help resolve this, could you please provide me with more details? Specifically, it would be helpful to know if this happens consistently or only occasionally, and if there are any particular circumstances under which this issue occurs. This information will assist us in diagnosing and addressing the problem more effectively.
You can continue this conversation by mentioning me in the message.
k
@User It happens almost consistently: every call it occurs. There are no particular circumstances: it could be at the start or the end of the call.
@Vapi Did you see the message?
v
@Kirubel Gebre Yes, I see your message. Thank you for providing additional details. Since the issue is consistent and occurs without specific circumstances, it might be related to a system-wide latency or a configuration setting that needs adjustment. To proceed with troubleshooting, I would recommend checking the following: 1. Ensure your device's firmware or software is up to date. 2. Check for any available updates for the VAPI system. 3. Restart your device and the VAPI system to see if that resolves the issue. 4. Test the system on a different network to rule out network-related latency. If none of these steps resolve the issue, it may be necessary to look into the VAPI system settings or logs for any anomalies or to contact technical support for a deeper investigation. Would you like to try these steps now, or is there anything else I can assist you with at this moment?
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