Paying 6 cents for a 10 second call
# supportb
Brewster
10/23/2024, 9:10 PMWhy am I being charged 6 cents for a 10 second call that doesn't get picked up?
https://cdn.discordapp.com/attachments/1298755522425651302/1298755522610335816/image.png?ex=671ab7d6&is=67196656&hm=58d9b532be73417e163196d5e95fa744033bf03ce6d6727a3d9a3826834c657e&
v
Vapi
10/23/2024, 9:13 PM@Brewster
I understand that unexpected charges can be concerning. With Twilio, you are typically charged for the time a call is initiated until it is ended, even if the call isn't picked up. This is because Twilio still uses telephony resources to handle and route the call attempt. However, the exact billing details can vary based on the type of number dialed and the specifics of your Twilio plan.
If you believe there has been a billing error or if you have further questions about how calls are charged, I would recommend reaching out to Twilio's support directly for a detailed explanation and to address any discrepancies. They will be able to provide the most accurate information based on your account activity.
Vapi
10/23/2024, 9:13 PMYou can continue this conversation by mentioning me in the message.
Vapi
10/23/2024, 9:13 PMGot it. Tagging @User for additional help.
b
Brewster
10/23/2024, 9:26 PMthese tts charges are coming out of nowhere and only on some calls
Brewster
10/23/2024, 9:27 PMand they're applying like the calls are a full minute long, when I'm just testing for 10 seconds
Brewster
10/23/2024, 10:26 PMalso they're from voicemails, and from what I can see the voicemail detection is enabled by default, but it doesn't seem to work
d
Dan
10/23/2024, 10:26 PMFollowing this, I get the same
2 Views