end call doesn't call
# supporti
Irfan
11/08/2024, 4:47 PMagent waits for a response from the caller
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Vapi
11/08/2024, 4:50 PMmessage has been deleted
Vapi
11/08/2024, 4:50 PM@Irfan
Hello and thank you for reaching out to VAPI support. My purpose today is to assist you with any questions or issues you might have regarding our Voice API services. May I have your name and account information, please?
Vapi
11/08/2024, 4:50 PMYou can continue this conversation by mentioning me in the message.
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Irfan
11/08/2024, 4:50 PMIrfan
Irfan
11/08/2024, 4:50 PMhow can i share the account informatioon?
Irfan
11/08/2024, 4:51 PM@Vapi how do i share the account information?
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Vapi
11/08/2024, 4:51 PM@Irfan
To share your account information securely, please ensure you do not post any sensitive details publicly. Instead, you can share your account information through a secure form or private message if our platform supports it. If you're unsure how to proceed, please ask support for more info on this, and they will guide you through a secure process to handle your account details.
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Irfan
11/08/2024, 4:52 PM@Vapi this is the assistant ID
Irfan
11/08/2024, 4:52 PM282c9f38-9bed-4af2-9cf1-b1b1a90934c0
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Vapi
11/08/2024, 4:52 PM@Irfan
Thank you for providing the assistant ID. If you have any specific questions or need assistance with your Voice API services, please feel free to ask, and I'll do my best to help you.
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Irfan
11/08/2024, 4:52 PM@Vapi do i have to tag you everytime?
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Vapi
11/08/2024, 4:52 PM@Irfan
No, you don't need to tag me every time. Once our conversation has started, I'm here to assist you continuously. Feel free to ask your questions or share your concerns, and I'll respond accordingly. How may I assist you further today?
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Irfan
11/08/2024, 4:53 PMokay the issue the call doesnt end - the agent waits for the caller to respond to the end call message
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Shubham Bajaj
11/09/2024, 1:56 AMHey @Irfan can you share the call id and do ensure your assistant follows the Vapi prompting guide from here https://docs.vapi.ai/prompting-guide#explicit-tool-integration
Shubham Bajaj
11/11/2024, 12:55 PMBecause of no response closing this ticket.
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Irfan
11/12/2024, 3:41 AMcall doesn't end even though agent says its wrapping up the call
Irfan
11/12/2024, 3:41 AMI also use 'trigger the endCall function. '
Irfan
11/12/2024, 3:41 AMstill doesn't end the call
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Shubham Bajaj
11/12/2024, 3:34 PMHey @Irfan can you please create a new support ticket with call id and describing your issue over there?
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Irfan
11/12/2024, 3:34 PMwhere can create a support ticket
Irfan
11/12/2024, 3:37 PMalso sometime the call gets stuck after the endcall funciton gets trigged - so not sure if its actually triggering endcall
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Shubham Bajaj
11/12/2024, 4:15 PMJust create a support post in #1211483291191083018 as this one is created.